Clint Murphy

Clint Murphy

08-10-2022

16:55

60% of your people want to leave their job. And, nobody teaches you how to deal with it. Here's a simple framework to captivate hearts and deliver results as a Compassionate Leader:

• Quiet quitting Quiet Quitting and Great Resignation are the terms we keep hearing. But they aren't the right terms: • Quiet Assessment • The Great Reflection This is not a lazy generation workforce. It's a workforce that wants • passion • purpose • and balance

• Double bottom line This isn't about compassion over profit. It isn't about ignoring the business goals. This is about doing both. Putting people first and being profitable. When you put people first you'll make more profits - you'll captivate hearts and deliver results:

• Be vulnerable As leaders, we keep away from our audience and employees. It creates tension and disjointed relationships. As leaders, we have to communicate or own pain. You don't need to go out with a banner announcing it, but be willing to share your truth.

• Project Aristotle Google studied how great teams are made and these were the five keys: • Psychological safety • Structure and clarity • Dependability • Meaning • Impact People need to feel comfortable taking risks without the negative consequences of doing so.

• Listen Don't listen to respond. Don't listen to pretend to care. Listen to understand and to communicate with your people. People have a fundamental human need to be: seen and heard, listened to and understood. Fill their need.

• Cooperation over competition 84% of people believe a compassionate workplace leads to cooperation. 64% of people believe our workplaces are more competitive than cooperative. The answer is to focus on cooperation in the workplace and competition outside the workplace.

Do not worry about being competitive with each other. Worry about being competitive with your actual business competitors. The more cooperative your team is within your workplace, the more you will see wins against the actual competition.

• Empathy in action Empathy is good. Empathy, alone, is not enough. Our people need to see empathy in action. When you are empathetic with your people, how do you respond. When your team is dealing with a harsh loss in their life, how do you respond.

There's a difference between: • I'm sorry for your loss • You're going through a challenge - do you need to talk or take some time to yourself Demonstrate empathy in action when you're talking to your people to build a relationship of care and trust.

• Compassion is a strength Many people view compassion as weak. Jeff Weiner, the former CEO of LinkedIn, understood the power of compassion: The strongest people I know are compassionate. True unconditional compassion requires almost superhuman strength and self-confidence

Compassionate leadership is not just about being nice. There are two other ingredients to it: • Trust • Toughness We can't just deliver the empathetic message. We also have to deliver the hard messages. The tough messages. The messages our people need to hear.

• I'm Sorry We all make mistakes and say the wrong things in our relationships, but there are two words that act as circuit breaker reset: I'm Sorry They can change our relationships when: • We are willing to say it • They are willing to embrace it

@DonatoTramuto If you enjoyed this and want to see more compassionate leaders, then: 1. Follow @IAmClintMurphy 2. Share the first tweet with more people

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